Privacy Policy

1. PURPOSE OF THIS NOTICE

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR),the data Protection Act 2018 or any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (Data Protection Legislation)

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2. ABOUT US

Coulter Electrical Contractors Ltd are an electrical Contracting Company. We are registered in England and Wales as a limited liability company under number 6164209 and our registered office is at Portmill House, Portmill Lane, Hitchin, Herts, SG5 1DJ

For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.

We have appointed a Data Protection Officer.

Our Data Protection Officer is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 12 (Contact us) below.

3. HOW WE MAY COLLECT YOUR PERSONAL DATA

We obtain personal data about you, for example, when:

You contact us by email, telephone, post, our website or social media (for example when you have a query about our services)

When you begin employment with us to enable us to process your pay

4. THE KIND OF INFORMATION WE HOLD ABOUT YOU

The information we hold about you may include the following.

Your personal details (such as your name and/or address)

Details of contact we have had with you in relation to the provision, or the proposed provision of our services.

Details of any services you have received from us.

Our correspondence and communications with you

Information about any complaints and enquiries you make to us.

5. YOUR PAYMENT CARD INFORMATION

If you use your credit or debit card to pay for our services we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

6. DATA RETENTION

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

The requirements of our business and the services provided.

Any statutory or legal obligations

The purposes for which we originally collected the personal data

The lawful grounds on which we based our processing

The types of personal data we have collected

The amount and categories of your personal data and whether the purpose of the processing could reasonably be fulfilled by other means

7. CHANGE OF PURPOSE

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.

8. DATA SHARING

Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Which third party service providers process my personal data?

'Third Parties' includes third-party service providers

The following activities are carried out by third-party service providers: IT (and Cloud) services, administration services, banking services and HMRC.

All of our third party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data for specified purposes and in accordance with our instructions.

9. DATA SECURITY

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you

10. RIGHTS OF ACCESS, CORRECTION, ERASURE AND RESTRICTION

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should personal information change, please notify us of any changes of which we need to be made aware, by contacting us, using the contact details below.

Your rights in connection with personal data

Under certain circumstances, by law you have the right to:

Request access to your personal data, this enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.

Request correction of the personal data we hold about you

Request erasure of your personal data, this enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below)

Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights please email our data protection point of contact at jan@cec-electrical.co.uk or via our website www.cec-electrical.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights) However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

11. RIGHT TO WITHDRAW CONSENT

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose you have the right to withdraw your consent for that specific processing at any time.

To withdraw your consent please email out data protection point of contact jan@cec-electrical.co.uk

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

12. CHANGES TO THIS NOTICE

Any changes we may make to our privacy notice in the future will be updated via our website www.cec-electrical.co.uk

This privacy policy was last updated on 25th May 2018

CONTACT US

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email jan@cec-electrical.co.uk or telephone jan on 01462 670369

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – 0303 123 1113 (local rate) or 01625 545 745

Website: https://ico.org.uk/concerns